Sky Engineers

I've been trying to get a Sky satellite system installed for my mother and stepfather. I knew there would be problems as their house is in a dip, surrounded by trees and with a big hill to one side. Unfortunately, the "one side" is to the south east, whcih is where the satellite signal comes from. There were chances of getting a signal from somewhere else in the garden. The first engineer came in, spent less than 5 minutes on site, with most of that being on the phone arranging his next job, and then disappeared saying that he could not get a signal.

We complained to Sky who would not accept that their engineers were anything but completely professional. I beg to differ. They sent a second engineer out who spent a good 45 minutes on site, clambered over the roof, and tried various locations until he found a site where there was a signal of adequete strength, half way down the garden. We couldn't get the system installed at the time, but at least we know what we have to do in the future. Two engineers, two completely different attitudes.

Now its just a trial to get my money back through their call centres.

Ho hum.